FAQs

Frequently Asked Questions


1. How long are shipping times?

The time frame for order delivery is divided into two parts:

* Processing Time: Order verification, tailoring, quality check, and packaging. All orders are sent to the suppliers for dispatch within 24 hours after the order is placed. The suppliers process the orders, which takes an additional 2-4 days.

* Shipping Time: This refers to the time it takes for items to be shipped from our suppliers to the destination. After processing and leaving the warehouse, items usually take between 4 and 30 days to arrive at their destination depending on the shipping methods.

2. How do I track my order?

As soon as your order is shipped, you will receive an email notification including the tracking number for your order. This will allow you to track your order at all times. If you have multiple items in your order, your items may be shipped altogether or individually at a time depending on availability, demand, and item processing time.

3. COVID-19 statement on shipping times 

Due to COVID-19, orders are taking almost twice as long to be delivered. We understand the frustration with long shipping times and we thank you for your patience. We value our customers and we guarantee 100% customer satisfaction. Despite the long shipping times, you will receive your order. If you are unhappy with your order, please contact us so we can make it right.

4. What's your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

5. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. At that point, you may decide if you want to continue with the order or initiate a return. 

6. Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

7. Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items or gift cards.

8. Exchanges 
We do not offer exchanges.